At WTW, we want your DROP Filter to get to you quickly and safely.
Processing Time:
Orders are typically processed within 5–10 business days.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (available at checkout)
Shipping Costs:
Shipping costs are calculated at checkout based on your location and selected shipping method.
We offer free standard shipping on orders over $75.
Order Tracking:
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your shipment every step of the way.
International Shipping:
Currently, we only ship within the United States.
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Eligibility:
Items must be unused, unopened, and in their original packaging.
Supplements are eligible for return within 7 days of purchase.
Non-Returnable Items:
Opened or used products
Clearance or final sale items
Gift cards
How to Return:
Contact our customer service team with your order number and reason for return.
We will provide you with a return authorization number (RA#) and instructions for shipping your return.
Ship the item back to the provided address.
Refunds:
Once we receive and inspect your return, we will process your refund to the original payment method.
Please allow 15–30 business days for the refund to appear on your account.
Shipping fees are non-refundable.
Exchanges:
Exchanges are available for items of equal value.
Please contact us to initiate an exchange.
If your order arrives damaged or you received the wrong product, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.
